The company with the name "ANGELCOM EE" and the distinctive title "SupFolio", hereinafter the "Company", or "we" or "SupFolio", is a limited liability company established and operating under Greek law, which is headquartered in the Prefecture of Pieria at 70 Terzopoulou Street, Katerini City, with Tax Identification Number (TIN) 8013372330 Katrina Tax Office and GEMI number 127538701000, created and operates the website www.supfolio.com, hereinafter the "Website" or "Platform" and the corresponding applications for mobile phones (hereinafter the "Application"), as well as any information or element (e.g. documents, files, texts, graphs), contained therein, hereinafter the "Material", with the aim of all Businesses operating in the catering sector hereinafter "HoReCa" to make their business purchases from their Suppliers, who participate in the Platform as cooperating Businesses. Our Company thus connects Users - Buyers with collaborating companies - Suppliers as an intermediary, enabling the former to choose from a wide range of products, which they order from our Website and / or the Ordering Application and which are either delivered to them by means of the respective collaborating company - Supplier or through an associate of the Company, or they receive them themselves (when there is the possibility of Self-collection).
The use of the Website and the Application, the services offered through them and the Material, are subject to these Terms of Use, as applicable from time to time, which also constitute the agreement between the Company and each person visiting the Website and the Application regarding their use. Access to the Website and the Applications in any way and their use (including
the simple navigation therein) indicates the User's unconditional acceptance of the Terms of Use, as applicable at any time. If the User has registered on the Website or the Application of efood, we may use their contact details to send informational emails, in compliance with the provisions of Law 4624/2019, the decisions and instructions of the Personal Data Protection Authority and the
General Regulation on the protection of personal data – Regulation (EU) 2016/679 of the European Parliament (GDPR). For more information regarding the use of your personal data by efood, see our Privacy Policy.
The Website and the Applications, subject to the terms and conditions set forth herein and all applicable laws and regulations, grant the User a non-exclusive, non-transferable, personal, limited right to access and use this website, the application and their content. This license shall not in any way constitute a transfer of title or right to the website, the application or any of its elements and is subject to the following restrictions:
(1) the User must retain on all copies of the website, the application and its elements all notices relating to copyright and other proprietary rights and (2) may not modify the website, the application and its elements in any way or reproduce or display them publicly, or distribute or otherwise use the website, the application and their elements or our logo for any public or commercial purpose, except as otherwise permitted herein. By accepting these terms, Users agree not to transfer or assign their rights or obligations
and not to make any unauthorized commercial or other use of the Platform for any purpose other than as stated above.
By accepting these terms, the User acknowledges that the availability of the Application depends on the third party provider from which he/she obtains the application license (Apple app store or Android app store), but this agreement concerns exclusively the User and the Company and not the respective app store. The User is solely responsible for performing the necessary or available software updates of the Company Application in order to use the currently available and optimized version of the Application.
Use of the Website/Application by Minors: By accepting the Terms of Use, the User expressly declares that he/she is an adult over 18 years of age, who has read, understood and fully accepted the Terms of Use.
Creating an Account on the Website/Application: In order for the User to use SupFolio’s services, he/she must
• Create an account on the Website or Application.
• To complete his/her registration, we will ask him/her for certain personal information, such as a valid email address, mobile phone number and a unique password.
• The User’s unique password must not be disclosed to anyone and he/she agrees to keep it secret at all times.
• The User is solely responsible for protecting his/her password.
• The User is obliged to provide us with complete and accurate information for the proper processing of their orders, including their delivery address and contact details.
• The User may delete their account from the profile they have created on our Website or Application at any time. We reserve the right to restrict access to the Website or Application or to delete an account, if we reasonably deem it necessary, such as, for example, if we believe that:
o Someone other than the User is using their SupFolio account, or
o The User has engaged in any activity or conduct that violates these Terms and our policies or engages in activity or conduct that we consider in our sole discretion to constitute abuse of our services.
Prohibited Actions/Conduct: The Company reserves the right to investigate and initiate legal action, at its sole discretion, against anyone engaging in actions that are illegal or prohibited or conduct that undermines the operation of its Website/Application.
Such actions/behavior include, but are not limited to, the following:
• Unauthorized use of the Website/Application in a manner that violates applicable law
• Posting on the Website/Application content that is illegal, defamatory, threatening, offensive, racist, incites hatred or is a product of exploitation of any other person or entity
• Posting on the Website/Application content that violates the copyright and intellectual property rights of another person
• Posting on the Website/Application HTML or external code or URLs that refer to external links/email addresses
• Posting on the Website/Application content that constitutes spam or cyber-bullying or that depicts dangerous/threatening behaviors
• Collection from the Website Site/Application of information concerning third parties, who have not granted their consent to this
• Unauthorized use of third party login details to enter the Website/Application and unauthorized use of the corresponding accounts
In cases where prohibited actions are suspected/found, the Company reserves the right (but is not obliged) to take any action it deems necessary at its sole discretion, such as, but not limited to:
• To investigate any allegation and/or indication that content “uploaded” to the Website/Application is exploitative or is threatening or illegal or in any way does not comply with these Terms and to remove or request the removal of such content
• To monitor, edit and remove content from the Website/Application at its sole discretion (without necessarily being content that violates these Terms)
• To suspend or terminate a user’s access to the Website/Application or his/her account thereon due to violation of the Terms
• To cancel an order and/or suspend, deactivate or close a User’s account at its sole discretion if there is reasonable suspicion or fraudulent behavior or suspicious activity of the said account or an order originating from a suspicious account is detected or a User account that is suspected of having been compromised or for any other prohibited action in accordance with the above.
• By way of example and not limitation, suspicious activity regarding a user's account that may lead to deactivation/deletion of the account in question or to a limitation of the services provided by the Company may be considered the use of inaccurate personal data, frequent transaction disputes, the Company being informed by law enforcement authorities to provide information regarding illegal electronic activity or the bank being informed regarding unusual activity, stolen or lost means of payment.
For the above cases, the Company informs the user by any appropriate means and at its discretion, to the extent possible and provided that such information does not conflict with objectively justified security reasons or is not prohibited by applicable European or national legislation.
Privacy Policy: Our goal is to provide our Users with an amazing experience through our Services based on trust, transparency and honesty. When visiting our Website and Application, registering or placing orders, we collect, use, process and disclose the absolutely necessary personal data of our Users in accordance with these Terms of Use and our Privacy Policy. We recommend that our Users read our Privacy Policy in order to be informed in detail about the procedures we follow regarding the protection of their personal data.
Prices, Orders & Charges
The supplier – partner company of SupFolio has the right to have the solutions it offers on the market (Products or Services), either with prices or without prices.
Products without Prices: When the User - Buyer places an order through SupFolio and the products do not have prices, then this means that he informs the Supplier of his demand regarding the quantities of his choices and in turn the Supplier Costs it and simultaneously makes it a proposal to the Buyer. The Buyer accepts the Supplier's proposal only when he chooses the payment method for his demand.
Products with Prices: When the User - Buyer places an order through SupFolio and the products have prices, then this means that the user makes a transaction proposal at an agreed price (defined by the Supplier himself) to the supplier and at the same time informs the Supplier about his demand regarding the quantities of his choices and in turn the Supplier either executes it as is or re-costs it and simultaneously makes it a counter-proposal to the Buyer. The Buyer accepts the Supplier's proposal only when he chooses the payment method for his demand.
From the successful completion of the order and onwards, in all phases, all parties involved (User - Buyer & Supplier - Partner Company) receive relevant notifications to the email address they have declared and to their Mobile phone via SMS if this has been declared.
Since the contract is concluded between the User and the collaborating company, the latter is responsible for issuing the tax document required by law (Retail sales receipt or invoice issuance after consultation between them). Also, the collaborating company has every right to filter and execute the information it receives from SupFolio as it deems fit and we as a company bear no responsibility or involvement in this. Therefore, if a Supplier - Collaborating Company receives an order without prices from a specific customer, it may execute it without being obliged to inform SupFolio with prices or about the progress of the Order.
Order Processing: When the Supplier - Collaborating Company receives an order through SupFolio, then the options it has are the following:
• Cancellation of the Entire Order: The Order will not be executed at all by the Supplier.
• Order Configuration: Can configure prices per product contained in the Order, Cancel an individual product of the order (Possibly due to availability), Change the quantity of the Product to be shipped.
Note: All parties involved (User - Buyer & Supplier - Collaborating Company) receive relevant notifications at the email address they have declared and on their Mobile phone via SMS if this has been declared.
Currency
The prices displayed on our Website/Application are in euros (€) and do not include VAT, in accordance with the provisions of the applicable Wholesale legislation. For each order, SupFolio charges an amount for the use of the platform services, in accordance with its pricing policy.
Charges: SupFolio charges the User - Buyer 1euro / Order to each Supplier as a service cost (Fullfilment fee), regardless of the financial amount of the Order and regardless of whether it will be executed partially, completely or not at all by the Supplier.
The company reserves the right to provide free uses for a specific period of time to specific users of its choice, whenever it deems it necessary.
Goods Delivery
Our Company additionally provides a product delivery service through a partner company, if the Supplier – Partner company chooses not to manage the transport project itself but to have SupFolio handle it. This is done for a certain charge (“Delivery fee”), the amount of which is determined according to the Supplier’s needs and a separate contract is signed between the parties involved. The financial part of the contract may be affected by factors such as, but not limited to, the distance between the Supplier and its Customer, the frequency, hours, volume, weight & type of products (Freezing, Maintenance, Unrefrigerated).
The Suppliers determine the place of their Activity in which they serve orders and for this reason the available Suppliers on the Company's Website/Application differ from region to region. By entering the User's address, the available Suppliers for his/her location will be displayed. The geographical service radii of the stores may increase or decrease or change for various reasons, such as, but not limited to, weather conditions, traffic, the occurrence of events that constitute force majeure, etc.
The delivery/distribution time of the products is determined by the collaborating company. Also, the delivery time of an order may be affected and by a multitude of other factors, such as weather conditions, traffic, the occurrence of events that constitute force majeure, the availability of the distributor fleet, etc. In cases where the possibility of tracking the progress of the order is given through our Website/Application, the estimated delivery time is an estimate and the User's order may arrive earlier or later than its estimated arrival time.
In the event of unsuccessful delivery of the User's order for reasons attributable to him, such as:
• Failure to appear at the indicated delivery point within a reasonable time
• Inability to locate the User despite the efforts of the Company and/or its agents to locate him through the declared contact details
• Inability to access the declared delivery point or the specific point being dangerous for delivery of the order
• Failure to comply with the legal age limit by the person receiving the order in the event that it concerns products for the consumption of which there is a legal age restriction (see below), we will contact the User regarding the unsuccessful delivery of his order, while we are not obliged in these cases to refund you the amount corresponding to the order.
Deliveries by Assignment: The Supplier – Partner company can register its carriers, with their emails and phones and assign them the deliveries of daily orders.
Deliveries by Broadcasting: The Supplier – Partner company can register its carriers, with their emails and phones and all Orders received by the Supplier are broadcasted to SupFolio's Last Mile Logistics applications and they choose which ones to execute.
Payments
Users - Buyers have the option to choose the financial arrangement between:
• Cash on delivery
• With their Corporate card from a banking institution (via Stripe)
• By Bank Deposit
• With money from SupFolio Wallet
SupFolio Wallet: The Buyer can deposit an amount into their Account, e.g. 1000 Euros, and with this amount pay for their Suppliers' orders and have them transferred to the SupFolio Wallet - Supplier's Wallet.
The money is transferred to a Bank Account maintained by the Company "Angelcom" and the user can request a withdrawal of their money at any time.
SupFolio Wallet usage cost: The usage cost is 5% per transaction. Therefore, if a user deposits 100 Euros, then 95 Euros will be credited to their Account.
Product inspection upon receipt
We recommend that Users carefully check the condition of the products upon receipt of their order, the integrity of their packaging and their possible expiration date. In the event that the User finds any problem with their order (e.g. delivery of incorrect products, defective or unfit for consumption products or an order with incomplete products), they may return an individual Product or the entire Order through the Company's Website/Application. In some cases, the Company may request from the User some proof (e.g. a photo) or additional information regarding the condition of the products received in order for the Company to examine the problem encountered with their order. In the event that it is determined that the order or the products received by the User were not of satisfactory condition or quality, the User will be granted compensation or replacement with another product or other service from the respective cooperating store with which he/she has contracted, always depending on the policy that this store follows for such cases. In any case, Users have the right to withdraw in accordance with the provisions of these terms of use for those products for which withdrawal is permitted.
Limitation of Liability
The Company is solely liable for intent or gross negligence and to the extent that its relevant liability can be established under applicable law. By using the Website/Application, Users acknowledge and agree that the content of the Company’s platform is provided “as is” and “as available” and that their use of or reliance on it and any content, goods, products or services accessed or obtained through it is at their sole risk and discretion. While the Company makes reasonable efforts to ensure that the provision of the Website/Application and the services we offer are available at all times, we do not warrant or represent that our Website and Application will be provided to Users in a secure, timely, uninterrupted, error-free manner and free from technical difficulties, defects or viruses.
Users are requested to expect temporary interruptions in the operation of the Website/Application due to scheduled or regular system maintenance, interruptions due to online or electronic communications or force majeure events. Therefore, the Company is not liable for any delays, delivery failures or damages, losses or injuries arising from any problems inherent in the use of its platform, the internet and electronic communications in general.
• The Company, its employees, or other representatives or agents, shall not be liable, under any circumstances, for any consequential, incidental, indirect, special damages or expenses or monetary penalties, including, but not limited to, lost profits, business interruption, loss of information or data, or loss of goodwill, loss of or damage to property, and any third party claims arising out of or in connection with the use, copying, or display of this website or its contents or any other linked website, regardless of whether the Company was informed, knew or should have known of this possibility.
• The Company, its employees, or other representatives or agents, have no responsibility for the quality, maintenance, storage and control of the food and products that appear on the Website and its Application and are sold by the collaborating businesses, health food stores and other businesses.
• The collaborating restaurants, health food stores and other businesses that collaborate with the Company are responsible for the preparation, condition and quality of the products sold and for the quality, accuracy and completeness of the information that appears on the Website/Application of the Company regarding the products sold by them (including price list information and any photographs that they have provided to the Company for posting). They are also responsible for the issuance by the competent authorities and maintenance in force of all licenses or approvals or certifications required by law for their operation, as well as for ensuring that the products they sell are legal and comply with all the requirements of the law regarding them.
• The cooperating companies are responsible for the delivery of the Users' orders in cases where the delivery of the orders is made by them.
• The Company bears no responsibility for any loss or damage arising from the contractual relationship of the User with the respective Cooperating Store or Supplier. The details of these companies are listed on our Company's platform and on the sales invoices that Users receive upon delivery of their orders. The collaborating restaurants, health food stores and other
• businesses that collaborate with the Company are, finally, data controllers solely for the purpose of preparing and delivering orders, in cases where the delivery of orders is made by them.
Allergens
The restaurants, health food stores and other collaborating businesses, in addition to their exclusive responsibility for the quality, maintenance, storage and control of the food and products they sell through efood, are also responsible for the accuracy and completeness of any necessary labels and descriptions regarding the ingredients and allergens contained in the products on their menu. SupFolio does not guarantee that the products sold by the collaborating businesses do not contain allergens.
Right of Withdrawal against collaborating companies
In accordance with applicable law, Users may at any time within 14 calendar days from the day they received the products they ordered, withdraw for any reason from the sales contract they entered into with the collaborating company (excluding the cases and limitations mentioned below). It is clarified that this article is for informational purposes regarding the possibility of Users to exercise the right of withdrawal and any limitations depending on the nature of the returned product, given that any exercise of the right of withdrawal by the User is made against the company that sells the products to him and not against the Company, which simply mediates for this sale.
Users may exercise the right of withdrawal by any of the means provided by law, while in any case, the said right will be considered to have been legally exercised if the User who wishes to withdraw sends the return form, which can be found on the website/application.
Immediately after exercising the right of withdrawal, the products must be returned by the User immediately without undue delay and in any case within fourteen (14) calendar days from the date of his declaration for the exercise of the right of withdrawal.
Right of Withdrawal Restrictions
The right of withdrawal applies only to standard products that are returned in exactly the same condition as received, without the content having been altered or their original packaging having been opened, accompanied by the retail sales receipt.
The right of withdrawal cannot be exercised in the following cases:
• For foods that have been cooked or that require preservation
• Personal hygiene products
• For perishable products that can deteriorate or expire soon, unless they are promotional products due to the short expiration date and are otherwise defective
• Sealed products that are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery.
• Baby food and milk
• Any other products mentioned in the special withdrawal form found on our website, depending on the collaborating company that sells the products and the type of product.
Correction, Modification or Deletion of Information
The Company allows its Users to correct, modify, supplement or delete data and information that they have provided to SupFolio.
• If the User chooses to delete an information/data, the Company will act to delete this information/data from its files immediately.
• For the protection and security of the User, the Company will try to ensure that the person making the changes is indeed the same person as the User.
• In order for Users to access, change or delete their personal data, to report problems regarding the operation of the website or to address any question, they can contact the Company via www.supfolio.com or via e-mail at sales@supfolio.com
• Changing or correcting their personal data can also be done via the supfolio registration page.
• We ask that Users take into account that we will do everything possible to protect their personal data, but the protection of their password to our Website also depends on them.
• For more information on the protection of their personal data, Users can read the Company's Privacy Policy.
Transaction security
The Company is committed to ensuring the security and integrity of the data it collects about Users of its website/application. The Company has adopted procedures that protect the personal data that Users disclose on its Website/Application or provide by any other means (e.g. by telephone). These procedures protect Users' data to the maximum extent possible from any unauthorized access to them or disclosure, loss or misuse, alteration or destruction. They also help to certify that these data are accurate and are used correctly.
Complaints
Users' complaints regarding any offer, order or execution of the contract they have concluded with the Partner Stores must be addressed directly to the said stores. The respective Affiliated Store bears the sole responsibility towards the Users for the proper fulfillment of the agreement between them, in accordance with the provisions above regarding the limitation of the Company's liability. The contact details of the Affiliated Stores are posted on the Company's Website/Application. If Users have complaints regarding the ordering services provided by the Company, they can contact the Customer Service Department via email at sales@supfolio.com, at the telephone number: +302351800985 or via the chat "Need help?".
Any personal data of Users that come to our attention for the submission of complaints will be treated in accordance with our applicable privacy policy.
Intellectual Property
All trademarks, logos, images and service marks, including these Terms, as displayed on the Company’s Website/Application or in the Company’s promotional materials, are the intellectual property of the Company and/or third parties who have authorized the Company with the right to use such proprietary rights (collectively, the “Intellectual Property”). Users may not use, copy, reproduce, republish, upload/download, publish, transmit, distribute or modify in any way the Company’s intellectual property without the Company’s prior express written consent. The use of our intellectual property rights, including, but not limited to, the Company’s trademarks and the copyright in the SupFolio logo on any other website without relevant approval is strictly prohibited. In the event of a breach of these terms, the Company shall have the right to exercise the rights reserved for the protection of its intellectual property in accordance with the provisions of applicable law. The Company neither guarantees nor declares that the use of the materials appearing on the Platform will not infringe or constitute an abuse of any rights of third parties that do not belong to the Company or its Partners. Any use of any material posted on the Company’s Website/Application is at the User’s own risk.
Changes to the Terms of Use
The Company reserves the right to change or amend the applicable terms and conditions for the use of the Website and the Application at its sole discretion and at any time, always taking into account the conditions set out in the relevant legislation. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon posting or notification. Continued use of the website following such change or modification will be deemed to constitute acceptance of such changes, modifications, additions or deletions. The Company may, at any time, terminate, change, suspend or discontinue any aspect of this Website and the Application, including the availability, presentation or description of any product or service. Use of the Website and the Application is subject to the Terms of Use in effect at the time the services offered by the Company are used.
Periodic Changes
The Company is constantly expanding, updating and improving its Website and its Application, as well as its related products and services, and renews these terms of use accordingly. We recommend that Users read the Terms of Use at regular intervals in order to be informed of any changes to their content. The Terms of Use may be amended without notice to Users. Applicable Law and Jurisdiction These Terms of Use and any amendments thereto are governed by Greek Law. For any dispute arising from this agreement and which cannot be resolved out of court, the competent courts of Athens are designated. All rights and remedies under the terms of use are cumulative and do not exclude other rights and remedies provided by law or by another agreement. If any provision of these Terms of Use is held invalid by any court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Use, which shall remain in full force and effect.
Contact
For any questions or clarifications regarding the Company's services, you may contact
sales@supfolio.com or 2351800985.
Last updated: December 02, 2024
